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First Thoughts

By host on 5/24/2008 6:21 AM

ThingMatch connects people who use the same product.

Many products have shortcomings and problems that cause everyday people difficulties large and small on a daily basis. Some of these can even threaten health and safety.

Ralph Nader failed to institute a continuing model for product watchdogging. Big companies have tended toward customer responsiveness but this is inhibited by the inherent profit model.

The Food and Drug Administration and other regulation agencies do not have the resources to monitor products sufficiently and satisfactorily.

So the obvious question is whether there can be an effective check on product offerings to represent and maximize the consumer interest.

Our founding hypothesis is that technology can advance the consumer interest by putting the users of products in direct contact with each other. This model requires many thousands of discussion groups and user-to-user con ... Read More »

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Constructive Consumers Avoid an Entitled Attitude

By host on 5/7/2008 11:06 AM

Many consumer stories illustrate cold and inefficient customer service systems, policies, and people-that is a primary problem.  But it is also the case that consumers themselves can add to the problem.  This is especially easy when a consumer becomes frustrated and emotional after having been treated badly and unfairly.

 

Here is an article that might help keep things positive:

ourfourpenceworth.com/20-minutes-can-save-180-tips-for-receiving-better-customer-service/215

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All site content is opinion and reflects users' entry of data, names, text, graphics, and other materials. All data elicitations and surveys, including those on this site, include sources of errors which bias results.  The contents of this site, even if moderated, are the exclusive responsibility of the user contributors, and do not necessarily reflect the views of PartnerServe Company Inc., or any of it's employees or agents.  ThingMatch does not aim to directly identify defects in products, but only to facilitate discussion that may suggest the need for rigorous scientific research to evaluate potential problems.

(c) PartnerServe Company Inc., 2008 All Rights Reserved. Trademarks, brand, and merchandise names are the property of their respective owners, and are used solely for purposes of identification, without endorsement or judgment of any kind. By use of this site users agree to the following: 1) PartnerServe does not evaluate or make recommendations on companies or merchandise; 2) all information is supplied on an "AS IS" basis; 3) information provided does not constitute advice by PartnerServe nor necessarily represent its views; 4) users should seek professional advice in matters that affect their interest; 5) the contents of linked sites are the exclusive responsibility of their owners; 6) users will hold PartnerServe harmless for damages that result from the use of this site; 7) additional terms in the Terms and Conditions. 

 

 

 

 

All site content is opinion and reflects users' entry of data, names, text, graphics, and other materials. All data elicitations and surveys, including those on this site, include sources of errors which bias results.  The contents of this site, even if moderated, are the exclusive responsibility of the user contributors, and do not necessarily reflect the views of PartnerServe Company Inc., or any of it's employees or agents.  ThingMatch does not aim to directly identify defects in products, but only to facilitate discussion that may suggest the need for rigorous scientific research to evaluate potential problems.

(c) PartnerServe Company Inc., 2008 All Rights Reserved. Trademarks, brand, and merchandise names are the property of their respective owners, and are used solely for purposes of identification, without endorsement or judgment of any kind. By use of this site users agree to the following: 1) PartnerServe does not evaluate or make recommendations on companies or merchandise; 2) all information is supplied on an "AS IS" basis; 3) information provided does not constitute advice by PartnerServe nor necessarily represent its views; 4) users should seek professional advice in matters that affect their interest; 5) the contents of linked sites are the exclusive responsibility of their owners; 6) users will hold PartnerServe harmless for damages that result from the use of this site; 7) additional terms in the Terms and Conditions. 
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